M O’Brien Plant Hire is one of the UK’s main operated and self-drive plant hire providers working with their clients on high-profile infrastructure developments. Their team of plant operators work from their network of UK depots, supporting major national projects as well as local customers.

It was following the successful award of a major contract in East Anglia that Phil Hayden, one of the Directors at M O’Brien Plant Hire, first approached Aurelia to become their operator training provider. Five years on, Aurelia are now M O’Brien’s only supplier for their training requirements, something that Phil attributes to the excellent customer care and service he receives from the Aurelia team.

Aurelia’s involvement typically starts after an initial onboarding programme that M O’Brien provides to all its new starters. Over the last two years, nearly 150 bookings have been made with Aurelia for NPORS accredited courses including Telescopic Handler, Excavator 360, Loading Shovel, Forward Tipping Dumper, Rear Dump Truck plus the in-house Aurelia Operator Card for Skid Steer Loader.

The feedback that Phil receives from his team centres around proactive training courses delivered in a welcoming and enjoyable learning environment. This is coupled with a level of service from Claire, Chloe and the team which is described as “first class.”

M O’Brien Plant Hire is one of the UK’s main operated and self-drive plant hire providers working with their clients on high-profile infrastructure developments. Their team of plant operators work from their network of UK depots, supporting major national projects as well as local customers.

It was following the successful award of a major contract in East Anglia that Phil Hayden, one of the Directors at M O’Brien Plant Hire, first approached Aurelia to become their operator training provider. Five years on, Aurelia are now M O’Brien’s only supplier for their training requirements, something that Phil attributes to the excellent customer care and service he receives from the Aurelia team.

Of great value to Phil is the adaptability of the Aurelia team to accommodate the fast-changing nature of their business and to make everything happen smoothly and seamlessly. “We sometimes have a new starter who will be available to join us quickly, and their card is close to expiring. I just call Aurelia and request a date, and they move things around to get the training booked and completed in such a short time frame.”

There can also be occasions where a candidate’s ticket needs to be migrated; for example, from an NPORS accreditation to a CSCS. “We make an enquiry to Aurelia, and they find out the answers to our questions and come back to us quickly with a solution. For us, that is really going above and beyond to help our business.”

“The highest praise I can give is that I have no need to look for other training providers. I call Aurelia, and they just make it happen for me. It’s the perfect working relationship. I would have no hesitation in recommending them.”